Once you place an order with us, if the item is in stock, we will dispatch any orders before 12pm same day. After 12PM the following day. Our couriers are usually overnight, however depending on the courier workload, it can take up to 5 working days.

Any Bigger items by Freight truck usually takes 1-4 working days North Island. 4-8 working days South Island.

Pur showroom is located at 59a Allens Road, East Tamaki, Auckland. We have a range of bathroom displays along with products boards for you to explore when shopping instore.

Your satisfaction is our number one priority. We will happily exchange or refund your purchase.

We will provide an exchange or refund if:

• You return the item/s within 60 days of purchase.
• You produce either your original receipt or other adequate proof of purchase.

The item is in re-saleable condition, meaning that:

• The item/s are in its original packaging, including instruction manuals and all other accessories/parts.
• The item/s are unworn, unused, unassembled and in its original condition.
• The packaging has no marks, rips, tears and has not been drawn on.
• Please do not attach any labelling to the outside of the packaging.

If any of these requirements are not deemed acceptable, Elitebathroomware reserves the right to deny an exchange or refund.

Please note that a restocking fee will apply to orders returned within 60 days.

If you do wish to exchange or cancel your order, please call or email us directly. Have your order number or Invoice number ready.