Our frequently asked questions
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What are your delivery times?

Once you place an order with us, if the item is in stock, we will dispatch any orders before 12pm same day. After 12PM the following day. Our couriers are usually overnight, however depending on the courier workload, it can take up to 5 working days.

Any Bigger items by Freight truck usually takes 1-4 working days North Island. 4-8 working days South Island.

How much will shipping cost?

Postage costs for returning items will be at your own expense. If your item is faulty, damaged or we have incorrectly sent the wrong product, please contact sales@elitebathroomware.co.nz and we will arrange the return postage of your item/s.

If an item/s is being exchanged for a different product, we will happily waive the shipping fees for the exchange.

Please be aware if any item/s you are returning comes back damaged, we will be unable to provide an exchange or refund.

Note: Any international order exchanges and change of mind returns will not be refunded freight.

My Order

How can I cancel my order?

If you do wish to exchange or cancel your order, please call or email us directly. Have your order number or Invoice number ready.


How do I return my product?

Your satisfaction is our number one priority. We will happily exchange or refund your purchase. We will provide an exchange or refund if:

You return the item/s within 60 days of purchase.

You produce either your original receipt or other adequate proof of purchase.

The item is in re-saleable condition, meaning that:

- The item/s are in its original packaging, including instruction manuals and all other accessories/parts.

- The item/s are unworn, unused, unassembled and in its original condition.

- The packaging has no marks, rips, tears and has not been drawn on.

- Please do not attach any labelling to the outside of the packaging.

If any of these requirements are not deemed acceptable, Elite Bathroomware reserves the right to deny an exchange or refund.

How do I take my toilet seats off?

For the Caroma range of Toilet Suites, there is a button on the back. Please click button and the seat should come off.

The American Standard Toilet suites have a button on the back. Please click button and the seat should come off.

For our Elite Zen and verso, the toilet suite has no button. To lift the toilet seat off, lift both lids pointing to the celing and pull directly up (Will need to pull quite hard). The seat will come straight off. See video here

The Code Pure range has an easy click buttoon on the back to release the seat.

How do I know if I have mains pressure or low pressure?

If you need to check what water pressure you have, check your hot water cylinder. It will usually say Mains or Low Pressure.

If your hot water cylinder has nothing that indicates either option, A common test is you can manually test the pressure on your kitchen tap. Test this by turning on your kitchen tap. Once on swap between the Hot and Cold. If there is a drop in pressure, you will be on Low Pressure. If there is no drop in pressure you will be on Mains pressure.

If you are still stuck, we would recommend contacting a Plumber to come out and check.

What size waste do I need for my bath and basin?

Unless a plumber has specified a different size,

- Basin Wastes are 32MM

- Bath wastes are 40MM

How do I know if I need a basin with or without overflow?

A basin with overflow has a tiny hole that is situated near the back or the sides of the basin. This is designed to drain water if the sink begins to get too full.

If your basin has the hole, you would need a basin with overflow. If it does not have an overflow hole. You would need a basin without overflow.

How do I know if I need a top or bottom inlet toilet?

A Top Inlet is located inside the cistern (Out of sight).

A Bottom Inlet cistern is postioned at the bottom of the toilet on the side. Where a valve and hose is in view.

What is the difference between 12volt and 240volt heated rails and ladders?

What is Low Voltage?
According to the Australia and New Zealand Standards – Electrical Wiring Rules AS/NZS 3000:2018 low voltage is anything "Not exceeding 12 Volts AC or 30 Volts ripple-free DC".

What does “Wet Area Suitable” mean?
Products that are “Wet Area Suitable” have a suitable IP (Ingress Protection) rating that enables them to be installed in what is classified as Zone 1 in the bathroom. See Bathroom Zones

Bathroom Zones
The Australia and New Zealand Standard AS/NZS 3000:2018 identifies the zones in a bathroom and the IP rating required for electrical items installed in each zone. The illustration shown here is a guide only, for full details please refer to Australia and New Zealand Standard AS/NZS 3000:2018.

What colours do our custom vanities and stonetops come in?

Our vanities are available in Melteca from NZ panels. Choose from the Bestwoods or Primepanels ranges. Our vanities are also available in any Resene paint finish.