Leaded Tapware Refund Policy
From 1 February 2026, returns of non-lead-free products will no longer be accepted at Elite Bathroomware.
This change will be clearly communicated in our showroom to ensure customers are aware of this change.
For more information about the Lead Free Tapware change click the button below.
Elite Returns & Refund Policy
If you do wish to exchange or cancel your order, please call or email us directly. Have your order number or invoice number ready.
Please note that a restocking fee will apply, please see table below.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
To return an item either visit us instore, or call us on 09 274 7030 or end us an email to [email protected]
Return & Refund Conditions
Your satisfaction is our number one priority. We will provide an exchange or refund if:
- You return the item/s within 60 days of purchase. Please note some brands so have restocking fees within 30 days. See table below.
- You produce either your original receipt or other adequate proof of purchase.
The item is in re-saleable condition, meaning that:
- The item/s are in its original packaging, including instruction manuals and all other accessories/parts.
- The item/s are unworn, unused, unassembled and in its original condition.
- The packaging has no marks, rips, tears and has not been drawn on.
- Please do not attach any labelling to the outside of the packaging.
If any of these requirements are not deemed acceptable, Elitebathroomware reserves the right to deny an exchange or refund.
Please note that a restocking fee will apply, please see table below.
Acceptable Packaging
Acceptable
- In Original Packaging
- In Original Condition
- Contains all parts and instruction manual
Unacceptable
- Packaging has been damaged
- Not in Original Condition
- Missing parts and instruction manual
Unacceptable
- Packaging has been written on
Restocking Fees
| Brands | Within 30 Days | Within 60 Days | After 60 Days |
|---|---|---|---|
| Code Interiors | No restocking fee | 20% restocking fee | No returns |
| Code Interiors | Hako & Luxe Vanities | No returns | No returns | No returns |
| Methven | 20% restocking fee | No returns | No returns |
| Greens Tapware | 20% restocking fee | 20% restocking fee | No returns |
| Voda Tapware | 15% restocking fee | No returns | No returns |
| Plumbline | 20% restocking fee | 20% restocking fee | No returns |
| Caroma | 20% restocking fee | No returns | No returns |
| Weiss | 15% restocking fee | 15% restocking fee | No returns |
| Felton | 20% restocking fee | No returns | No returns |
| Waterware | 15% restocking fee | No returns | No returns |
| Hansgrohe | 20% restocking fee | No returns | No returns |
| Kohler | 20% restocking fee | No returns | No returns |
| Englefield | 20% restocking fee | No returns | No returns |
| Clearlite | 20% restocking fee | No returns | No returns |
| Grohe | 20% restocking fee | No returns | No returns |
| American Standard | 20% restocking fee | No returns | No returns |
| Atlantis | 20% restocking fee | No returns | No returns |
| Atlantis Showers | No returns | No returns | No returns |
| Oasis Showers | No returns | No returns | No returns |
| St Michel | No returns | No returns | No returns |
| IXL | 20% restocking fee | 20% restocking fee | No returns |
| Primo | No returns | No returns | No returns |
| All other brands | 20% restocking fee | No returns | No returns |
Return & Refund FAQs
How do I return an item?
How do I return an item?
You can return an item instore or by sending it to the following address:
Returns
Elite Bathroomware Warehouse
20 Neilpark Drive,
East Tamaki,
Auckland 2013
It is your own responsibility to return your item/s to us in the safest and most secure way to avoid any loss or damage. Please ensure you have attached your name, invoice/order number, and a contact number to your returned goods.
Please Note: If you are Returning to our warehouse, please have your return paperwork ready. If not, please email [email protected] or visit our showroom.
How long will my refund take?
How long will my refund take?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, original method of payment or bank account, within 10 working days.
If you haven’t received a refund yet, first check your bank account again, or get in contact with you bank as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Have an item that are not in the original packaging or outside of the 60 day timeframe?
Have an item that are not in the original packaging or outside of the 60 day timeframe?
Unless the goods are faulty, we are unable to accept any items that are being returned after 60 days, or not in their original condition or packaging.
Non-returnable items
Non-returnable items
Elite Bathroomwsre will not accept returns of items from the following categories under any circumstances (including change of mind)
- Leaded Tapware
- All Sale Items
- Ex display items
- Used Goods
- Custom Furniture including Vanities, Mirrors, Cabinets, Stone tops, Concrete Products, Shower Trays & Glass.
- Damaged/ Clearance Products
- Any item/s that is specifically ordered in or custom made.
Postage and freight cost
Postage and freight cost
Postage costs for returning items will be at your own expense. If your item is faulty, damaged or we have incorrectly sent the wrong product, please contact [email protected] and we will arrange the return postage of your item/s.
Please be aware if any item/s you are returning comes back damaged, we will be unable to provide an exchange or refund.
Note: Any international order exchanges will not be refunded freight.
Consumers Guarantee Act 1993
Consumers Guarantee Act 1993
Elite Bathroomware abides by the Consumers Guarantee Act for any damaged or faulty item/s.