Shipping policy
General Shipping Information
- If the item is in stock in our warehouse we ship same day if orders are placed before 12pm. After 12pm goods are dispatched the following day
- Some items may be in stock but at our offsite storage facility, These usually take 7 working days to arrive to us, and dispatched within 2 weeks.
- Backordered items - some items you have selected may not currently be in stock. We will notify you as soon as possible with a follow up email notifying you which item(s) will be on back order and for how long.
Delivery Timeframes
Most smaller items are couriered on either NZ Post, Aramex, Post Haste.
Bigger items like toilets and vanities, are send on a fragile freight truck via Move logistics.
North Island Orders: Shipped Overnight
South Island Orders: overnight or 2-3 day shipping service
Couriers’ delivery timeframes are usually:
- Auckland, : 1-3 working days to
- North Island: 1-3 working days
- South Island: 2-5 working days to .
- Up to 7 working days for rural or out-of-the-way areas.
Fragile Palletized Freight Truck Service timeframes are usually:
- Auckland: 1-3 Working Days
- North Island: 2-5 Working Days
- South Island 5-10 Working Days
Change of delivery address
If any order has not been dispatched, we can change your shipping address for you. If it has left us, we will try our best, but we may be unable to redirect the parcel. In this case, it is the customers responsibility to coordinate with the courier company.
Incorrect Suburb/Postcodes or Region Entered
If you have placed and order, however an incorrect suburb/region or postcode has been entered, and the shipping costs have been calculated incorrectly. Additional charges will occur.
Procedure on Delivery
We always recommend that you are present at the time of delivery as you will need to follow the below procedure on receiving the delivery. If you cannot be present then please make sure the person receiving the goods is aware of the guidance below.
1) Please check that you have the correct number of items as written on your delivery note. This is the most important step because if you sign for 3 items and have only received 2 then on paper all 3 items have been delivered; the courier will not be liable for the missing items, you will.
2) The packaging and goods must be checked for damage thoroughly. Remember when you sign for goods you are signing that they are in good condition unless you state in writing on the delivery note otherwise. Note: Writing 'unchecked' next to your signature is not going to protect you as all goods need to be checked at the time of signing.
If Damages occur: Damaged packaging may indicate damaged goods. If the courier driver asks you to sign for your delivery where the goods or packaging are damaged, you must take action by one of the following options:
a) If you feel that it is just the packaging that is damaged but are not certain if the goods are damaged, you must write 'damaged' on the couriers delivery/ freight delivery note before signing. If you don't write 'damaged' on the delivery note you will have to stand the cost of any damage yourself. If you have written 'damaged' on the delivery note, the freight company will stand the cost of any damage.
b) If you feel the goods are damaged beyond your satisfaction you can decline to sign the delivery note and let the courier return the goods to us.
c) If you are unsure on what to do when the courier arrives and the delivery is within our working hours please call us on 092747030, before signing for the goods.
d) If Damages Occur, we have a 7 day period in applying for a Claim. Failure to report damages outside of this time period Will result claim being dismissed.