Return Policy

Free 30 day returns on stocked items. (Terms and conditions apply). If 30 days have gone by since your purchase, a 20% restocking fee will incur. Returns after 60 days are ineligible.

If you do wish to exchange or cancel your order, please call or email us directly. Have your order number or Invoice number ready.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Your satisfaction is our number one priority. We will happily exchange or refund your purchase. We will provide an exchange or refund if:

  • You return the item/s within 60 days of purchase.
  • You produce either your original receipt or other adequate proof of purchase.

The item is in re-saleable condition, meaning that:

  • The item/s are in its original packaging, including instruction manuals and all other accessories/parts.
  • The item/s are unworn, unused, unassembled and in its original condition.
  • The packaging has no marks, rips, tears and has not been drawn on.
  • Please do not attach any labelling to the outside of the packaging.

If any of these requirements are not deemed acceptable, Elitebathroomware reserves the right to deny an exchange or refund.

TO RETURN AN ITEM EITHER

  Visit us in store.

  Call us on 09 274 7030

  Email sales@elitebathroomware.co.nz


FAQ

1. HOW TO RETURN AN ITEM

You can return an item instore or by sending to the following address:

Returns
Elitebathroomware
59A Allen's Road,
East Tamaki,
Auckland 2013

It is your own responsibility to return your item/s to us in the safest and most secure way to avoid any loss or damage. Please ensure you have attached your name, invoice/order number, and a contact number to your returned goods.

2. How Long will my refund take

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, original method of payment or bank account, within 10 working days.

If you haven’t received a refund yet, first check your bank account again, or get in contact with you bank as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@elitebathroomware.co.nz.

3. Returning items that are not in original condition or outside the 60 day timeframe

Unless the goods are faulty, we are unable to accept any items, that have been returned after 60 days, or not in original condition and original packaging.

4. Change OF MIND RETURNS

You are able to return your item/s if you have changed your mind. We offer a 3 day change of mind policy.

5. NON-RETURNABLE ITEMS

Elitebathroomware will not accept the return of items from the following categories under any circumstances (Including change of mind):

  • All Sale Items
  • Ex display items
  • Used Goods
  • Custom Furniture including Vanities, Mirrors, Cabinets, Stone tops, Concrete Products, Shower Trays & Glass.
  • Damaged/ Clearance Products
  • Any item/s that is specifically ordered in or custom made.

 

However if any of these products are faulty, not fit for purpose or do not match the sample or description, they will be eligible for a return.

6. Postage/FREIGHT Costs 

Postage costs for returning items will be at your own expense. If your item is faulty, damaged or we have incorrectly sent the wrong product, please contact sales@elitebathroomware.co.nz and we will arrange the return postage of your item/s.

If an item/s is being exchanged for a different product, we will happily waive the shipping fees for the exchange.

Please be aware if any item/s you are returning comes back damaged, we will be unable to provide an exchange or refund.

Note: Any international order exchanges and change of mind returns will not be refunded freight.

7. consumers guarantee act 1993

Elitebathroomware abides by the Consumers Guarantee Act for any damaged or faulty item/s

8. ACCEPTABLE PACKAGING

ACCEPTABLE

  • In Original Packaging
  • In Original Condition
  • Contains all parts and instruction manual

UNACCEPTABLE

  • Packaging has been damaged
  • Not in Original Condition
  • Missing parts and instruction manual

UNACCEPTABLE

  • Packaging has been written on.